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Upcoming Auction
September 19

Terms of use

The visitor / user of the pages and services of the faitatzis.gr website ought to carefully read the "General Terms of Use", the "Auction Terms", the "Privacy Policy" and the conditions of services rendered that follow, prior to visiting or using our webpages and services and in case of disagreement he/she should not use them. Otherwise, he or she is presumed to accept and give his / her consent.

The following terms of use apply to all content generally found on the webpages of faitatzis.gr. The "Faitatzis Ioannis – Faitatzis Auctions" company, hereinafter, for brevity reasons, referred to as "Company", may at any time modify the terms of use and conditions, and users / visitors should review for any changes and if they continue to use the website, they are presumed to accept the modified terms and conditions. Otherwise, they must refrain from using / visiting our site.


1. Provided website services

This website has been created by the company in order to provide immediate information on its vouchers, products and services, enabling distance placingof online auction bids or distance ordering of directly available products, as well as the interactive communication between visitors and the company, through commenting and expressing their preference to specific kind of products, utilizing social networking applications. The present terms of service and use of the faitatzis.gr website constitute binding rules respected and implemented by the "company" when providing the following services of the information society to users. The present terms are entirely compatible with the applicable European and Greek law, and non-compliance by the website users, or by third parties, implies the release from any liability of the company, with respect to any affected natural or legal entities, while users recognize the right of the company to modify provisions of these terms, insofar as they do not relate to its binding legal obligations and without influence over concluded situations.


2. Access, browsing, communication and interaction on the website

2.1 The visitor of the website is provided with a non-exclusive, non-transferable, personal, limited right of access, use and browsing to our web pages and the published content on them. The right of access does not include the access to parts of the web pages covered by the confidentiality of communications, such as the source code and generally any data on the website, which is not accessible through the usual browsing process. This permission does not constitute a transfer of the website title and its components, and requires that these terms of use, and particularly the intellectual property rights of the company, be complied with. The permission does not include a commitment of the company, concerning the proper use of social networking services belonging to other companies, and have applications of theirs posted on the website.

2.2 The visitor of the website may intervene, in technically permissible fields, by expressing his / her opinion on posted items through the "Like" application provided to users who have an account in the social networking service of "facebook". The function of this application, which involves, among other things, posting on the user’s facebook profile that he/she stated "Like" on the company's website, is governed solely by the terms of use of the specific social networking service, and is beyond the sphere of the company’s responsibility.

2.3 The visitor of the website that has social networking accounts has the ability to share uploaded data through the "share" applications. He / She also has the ability to email and transfer related data to messenger services through automated apps that are adapted to the relative posts. The operation of this application is governed solely by the terms of use of the corresponding social networking services, which are beyond the sphere of the company’s responsibility.

2.4 The visitor of the website has the ability to submit his/her name and e-mail address in order to receive the company's newsletter in his/her e-mail. If he ceases to be interested in receiving the newsletter messages, he/she is given the opportunity to state his wish to stop receiving them.

2.5 The visitor of the website has the ability to subscribe to the RSS feed and receive relevant updates for new posts on the site. If he/she ceases to be interested in receiving the posts, he is given the opportunity to state his wish for deletion by the RSS feed.

2.6 The visitor of the website has the ability to take part in online bidding competitions conducted through the website, abiding by the terms and conditions of participation and process of each competition.

2.7 The visitor of the website has the ability to contact the company by e-mail, following the relevant application that is adapted to the "Contact" webpage, by filling in the special form of sending a message.


3. Provider of services of the information society

3.1 The company is a provider of information society services provided through the Internet Domain Name and the faitatzis.gr website, in the sense that these terms are specified by the Presidential Decree 131/2003 (Adjustment to Directive 2000/31 of the European Parliament and Council regarding certain legal aspects of the services of the information society, especially of electronic trade, to the internal market. Directive on electronic trade, Official Government Gazette 116/A/16.5.2003). This property is subject to the terms of use of other providers of services of the information society, such as social networking applications used by the Website, which are governed by the respective terms of use of those companies.

3.2 With regard to the content that users of the Website affect, using applications of other companies (such as the “Like” application of facebook.com), the provider is not liable for general and preventive surveillance, because it is not the starting point of the communication, does not select the receiver and does not select or modify the information provided, and is not subject to a general obligation to control the services transmitted or stored, nor a general obligation to actively search for facts or circumstances about any illegal activity. The provider has set up specific procedures for reporting illegal actions that could be performed through the website (intellectual property, personal data, offensive content) and is committed to strictly following these procedures, by ensuring that the website complies with the applicable law.

3.3 As part of the obligation to provide general information, according to the article 4 of the Presidential Decree 1331/2003, the Provider informs:

(a) Its full name is "Faitatzis Ioannis - Brokerage, Auctions, Trading of Collectibles, with the distinctive title Faitatzis Auctions".

(b) The geographical address in which the provider is established is: 10 Mitropolitou Gennadiou Street, P.C. 54631, Thessaloniki, Greece.

(c) The contact details are: [email protected]

(d) The Provider is registered in the Companies Register of the Tax Office D of Thessaloniki with Vat Registration Number 139997601 and the General Commercial Register.


4. Order of products and consumer protection

4.1 The visitor of the website, provided that he/she has legal capacity according to the Greek Civil Code definitions, (that is to say, if he/she has reached the age of 18 and is not under judicial support with regard to the conclusion of a sale contract), has the opportunity to distance-bid the auctioned vouchers, in accordance with the published terms of participation in the auction, or to distance-order the products which are directly available for sale and are presented on the website, in accordance with the terms and ordering process developed on the included webpages. Offers or orders may also be performed by representatives of legal entities. The company reserves the right to claim any offers or orders made by legally incapacitated persons, from their supervisor or legal guardian.

Making a bid or order requires:

(a) Filling in a relevant form with all the necessary information for the conclusion of the sales contract.

(b) The unreserved acceptance of the terms of the sales contract as regards the item sold, the price, including taxes and other costs, the manner of processing the transaction, the time and place of the products delivery.

(c) The unreserved acceptance of the current terms of use, which constitute an integral part of the drawn up contract. The acceptance of the above is accomplished by completing the placement of any order.

The payment method is chosen by the person concerned and includes the possibility of payment by cash on delivery, by bank deposit, by debit card, or credit card.

4.2 Placing an order is the conclusion of a distance-selling contract, under the relevant legislative framework (article 4 of L. 221/1994, as amended and in force). The customer, before completing the order and before filling in and submitting the relevant form, is informed by the company through the website, about:

(a) The identity and address of the supplier.

(b) The essential characteristics of the good.

(c) The value and value added tax (VAT), if not included in the price.

(d) The method of payment and delivery.

(e) The duration of the offer or the price.

(f) The right of withdrawal.

By sending the bid form or order form, the customer receives an online copy of the order form, which he can save, and which includes the above information and in addition, all information related to the after-sales service and the existing commercial guarantees.


5. Consumer rights

5.1 Right of withdrawal.

In the event of ordering and purchasing a Directly Available product, the customer has the right to withdraw within fourteen (14) calendar days, if not longer is agreed, returning the goods to their original condition without incurring any cost other than return costs. This period begins with receiving the products. In order to exercise the right of withdrawal, the customer has the obligation to fill in and send the request electronically. In case of exercising the right of withdrawal, the customer is obliged to immediately return the product in its closed packaging, at the same time as submitting a withdrawal statement, while the supplier is obliged to refund the amounts paid by the customer within thirty (30) calendar days. Refund is made in the same way as the payment has been made, except for the case of cash on delivery. In the case of cash on delivery, the supplier reserves the right to refund to the customer by bank deposit.

In the event of bidding for auction vouchers, the relevant terms of participation in an auction apply.

5.2 Right of Return.

The customer has the right to return the item (and not to ask for a replacement, as it is known from the start that all items are unique) if the item delivered has defects that are not mentioned in its description or it does not correspond to the item ordered. If a defective product or other product than the one ordered has been received, electronic or other proven communication with the company must precede, and the product must be sent back to the company on the day of its receipt, so that the payment follows. A prerequisite is that the products are in the condition they were received and the customer has the purchase receipt. We recommend careful check on receiving of the products in order to avoid receipt of defective products or not ordered products. At all events, the maximum time for submitting a return request may not be extended beyond fourteen (14) calendar days from the date of receipt. Before each return, beforehand consult with the company is advisable. The conditions for returning a defective product or product that does not correspond to the order are as follows:

(a) Contact with the company within 72 hours from the receipt of the product to indicate the problem, by phone at the number of the "Contact" section of the Website or by e-mail at: [email protected]

(b) Sending a filled in return request within the 14-day time limit

(c) In the case of a product not corresponding to the order, it must not have been used and it must be in its packaging, in the state in which it was received.


6. Complaint submission

6.1 In any case that the consumer has not been satisfied with the fulfillment of an order, or for any other reason relating to the online store of the website, he/she may submit a complaint to the company, within fifteen (15) days of the occurrence of the problem.

6.2 The consumer's complaint will be examined promptly and a response will be sent by the company to his e-mail address no later than ten (10) days after receipt. When examining the complaint, the company reserves the right to contact the customer in order to clarify the circumstances that created the problem in question. In this case, the customer should facilitate by providing the relevant information for the settlement of the issue.

6.3 In any case that concerns the operation of the online store, the user, by accepting the current terms of use, has the obligation to follow the complaint submission procedure before choosing to initiate legal proceedings, which in such case will be considered abusive and rejected.


7. Personal data use and protection

7.1 The company processes only personal data which is necessary in order to provide services of the website and the online store.

This is the data that visitors themselves provide when they complete some of the website forms, by consciously registering the information. The necessary processing of personal data of the website users constitutes a processing that falls within the scope of Article 7A, paragraph 1 (b) of Law 2472/1997, and is not transmitted or communicated to third parties, unless needed to follow the procedure of withdrawal of confidentiality laid down by law (2225 / 1994) or any obligations arising from the national implementation of Directive 24/2006.

7.2 The cookies technology is used on the website. Disabling cookies will make it impossible to browse the website easily, and this is why users accept from the outset this condition. When visiting the website for the first time, a permanent "cookie" (a small text file) will be saved on the user's hard disk. Cookies are used during your consecutive visits to the website to "personalize" it. You can visit the website without allowing cookies, but you will not be able to use all the possibilities of the website or enjoy specific features of it. To change your cookies settings, you may go to your browser's “Help” menu.

7.3 All processing of personal data of paragraph 9.1 is carried out solely by persons under the control of the company. In order to conduct the processing, the company has selected persons with corresponding professional qualifications that provide sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality.

7.4 All transactions made through the website are governed by the relevant provisions of the Law on Consumer Protection (Law 2251/1994), which regulates issues regarding distance-sales, as well as the provisions of European and International Law concerning e-commerce.


8. Intellectual Property Rights

8.1 Rights in respect of distinctive titles, domain names and trademarks.

The distinctive titles, the trademarks and the domain names on which the website is uploaded are assets of the company. The company reserves the right to initiate civil, administrative and penal legal actions against any offender of the relevant terms relating to the use of the above assets.

8.2 Intellectual Property Rights

The sum of graphic layouts, programs, texts, icons, and original photographic material as well as the layout of the entire website constitute an asset of the company. The company reserves the right to initiate civil, administrative and penal legal actions against any offender of the relevant terms relating to the use of the above assets.

8.3 The sui generis intellectual property right on the database with respect to the database of the site. The company is a "database maker" with the special rights of Article 45A of Law 2121/1993 and the relevant European community institutional framework. In this context, it is forbidden to export and / or reuse all or a substantial part of the contents of the database, without reference to the protection of the database in accordance with the general intellectual property provisions. It also prohibits the repeated and systematic export and / or reuse of insubstantial parts of the database content that impinges on its normal exploitation by the company. The company reserves the right to initiate civil, administrative and penal proceedings against any offender of the relevant terms concerning the company’s right of special nature on the database.


9. Comment policy & exclusion of advice

9.1 Posted comments in the allowed commenting fields require approval by the website administrator. However, the company is not under any obligation to screen the content posted, under the relevant provisions of Presidential Decree 131/2003. In any case, if a comment does not comply with the following terms, it will not be posted on the site or may be removed after posting.

9.2 When commenting, users should respect:

(a) minors, elderly, persons with disabilities and health problems, as long as these attributes are known to the writer of the comment.

(b) the reputation of the company, avoiding dissemination of untrue assertions  or comments not based on factual evidence.

(c) the rules of fair competition, which do not allow the website to display scornful comments to other companies, or even comments that compare the company's products and services with other companies.

(d) the presumption of innocence, that is to say, no guilt can be presumed before the final conviction by law of a punishable offense.

e) people in a state of mourning, psychological shock and suffering, as well as those who obviously have a psychological problem, by avoiding to offend their peculiarity.

Freedom of expression allows acute criticism, but not insulting, defamation, defamation of character, and insulting the personality of another person.

9.3 Commenting of site postings on social networking services, outside its scope, is governed by the terms of use of the social networking service concerned. However, in the event of a breach of the present conditions, the company reserves the right to initiate any procedure for restoring its reputation and avoiding infringement of its rights or rights of third parties.

9.4 In the event that a person or entity believes that is offended by a comment of a visitor of the website, he/she must notify the company of the incident, by following the complaints submission procedure as provided in paragraph 8 above. The company shall examine the complaint and commits to immediately withdraw any offensive content. Only if the offended visitor of the site has followed the above procedure and his rights have not been met, he / she has the right to claim them through legal proceedings, otherwise they will be considered abusive and rejected.

9.5 Any information provided to users / visitors through our website is not, in any way, directly or indirectly, instigation, advice or encouragement for any act, but it is at the user’s / visitor’s own discretion to evaluate the information provided to them and act on their own will, excluding any responsibility of the company.


10. Force Majeure

Force majeure refers to events that could not be predicted or prevented (e.g. bad weather, strikes, etc.), which do not allow the parties to fulfill their contractual obligations. In case of force majeure, the parties are obliged to notify of the event immediately. For products in stock, the customer has the right to cancel the order without any charge.


11. Applicable law

11.1 For any dispute deriving from the use of the services or for any other reason of disagreement between the user and the company, the applicable law is the Greek law and the competent courts are those of Thessaloniki.

11.2 In the event of a dispute arising out of the current terms of use between a user and the company, the former is required to contact the company within 15 days of the occurrence of the relevant events, before commencing any legal action. Failure to comply with this condition constitutes a breach of an essential contractual term between the user / subscriber and the company.

11.3 The authentic text of the current terms of use and operating regulations is the original text in Greek. The website also provides an official translation into English. In case of deviation, the version followed is that of the Greek language.